Frequently asked questions

Is Tixward free?

Free tickets are always free. Paid tickets are free up to 1,000 per event, or 100 when every ticket is under US$1.50. Bigger events pay once, from US$15, by PayPal invoice: see Pricing.

Why was I charged a different amount than the US dollar fee?

Unlock fees are in US dollars. If you pay with a card or PayPal balance in another currency, PayPal or your bank converts it at that day’s exchange rate and may add a conversion fee, so the amount in your currency can change a little from day to day. The US dollar amount stays the same. See Pricing for details.

What currency are tickets priced in?

In the organizer’s own currency, chosen when the event is created: for example US dollars, euros, Indonesian rupiah, Chinese yuan (RMB), Japanese yen, Singapore dollars, Philippine pesos and more. Buyers pay the organizer in that currency. Buyers can pay with the organizer’s e-wallet or bank QR, a payment link (for example PayPal) or cash. Only Tixward’s own unlock fee is in US dollars.

Does Tixward hold the money?

No. Buyers pay the organizer directly, using the payment options the organizer added. Tixward only keeps track of who paid and their tickets.

Who handles refunds?

The organizer, because they received the money. Their contact is on the event page and every ticket page.

Do buyers need an account or app?

No. They choose tickets, pay, send proof of payment, and keep their ticket page link. It also appears under My tickets on the phone they used.

Can organizers hide their personal account?

Yes. Use a business or organization account, a bank QR code, or a card payment link instead of a personal e-wallet. Account numbers are shown partly hidden, like 0917•••4567.

What if the internet is slow at the venue?

The door scanner keeps working offline with the ticket list it last loaded and syncs check-ins when the connection is back. Buyers should screenshot their tickets.

Can a ticket be used twice?

No. Each QR code works once. Scanning it again shows “Already used” with the time it was first checked in.

How long is data kept?

Payment screenshots are deleted 30 days after the event, and everything else 90 days after the event. Organizers can delete an event earlier.

I think an event is fake. What do I do?

Don’t send money. Press “Report it to Tixward” on the event page. We review every report and take down events that look fake.