Privacy policy
Tixward is run by Telar Labs. We collect what an event needs and delete it after the event.
What we collect from buyers
- Name and mobile number or email, the tickets chosen and the payment option.
- The payment screenshot and reference number you send.
- When tickets are checked in at the door.
What we collect from organizers
- Event details, ticket types, the organizer name and contact shown to buyers.
- Payment options: QR code images, account names and numbers (shown to buyers partly hidden), payment links and notes.
- For unlocks: the email address where we send the invoice.
Who can see it
- The organizer (anyone with the private organizer link) sees buyers’ names, contacts, screenshots and reference numbers for their event.
- Door staff (the door link) see ticket holders’ names and check-in status, but not payments.
- Telar Labs may look at an event’s details to handle a report or an unlock.
We don’t sell or share the data.
How long we keep it
Payment screenshots are deleted 30 days after the event, and the event with all its orders and tickets 90 days after the event. Organizers can delete an event earlier.
Your rights
Under the Philippine Data Privacy Act of 2012 you can ask to see, correct or delete your data. For an event, contact its organizer first; you can also email us.
Advertising and analytics
The information pages (like this one) may show Google AdSense ads, which use cookies; you can manage personalized ads in Google Ads Settings. Event pages, ticket pages, the organizer page and the door scanner never show ads. We use Cloudflare Web Analytics, which doesn’t use cookies.
Hosting
The site and data are hosted on Cloudflare.
Contact
Last updated 2026-11-12.